Privacy Policy

1. Introduction

GentleCraftMarket ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your data when you interact with our website gentlecraftmarket.sbs or utilize our plumbing services.

Your use of our services implies agreement to the terms of this policy, which adheres to privacy legislation such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian privacy standards.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us in situations such as:

• Scheduling our plumbing services
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing our online forms
• Requesting quotes or consultations

Such information could include:

• Identification and contact details (email, phone, address)
• Financial information (securely processed by third-party providers)
• Details about service needs and property specifications
• Secondary contact information
• Instructions for accessing property

2.2 Automatically Collected Information

Upon visiting our website, we automatically gather specific details about your device and how you use our site:

• Geolocation and IP address data
• Type and version of web browser
• Websites you visited before ours and duration of your visit on our site
• Source websites
• Device specifics (model, screen resolution, etc.)

2.3 Cookies and Tracking Technologies

Our website employs cookies and similar tracking mechanisms to improve your browsing experience. These technologies are instrumental for:

• Storing your preferences
• Evaluating website performance and usage
• Delivering customized content
• Enhancing our offerings

You have the ability to manage your cookie preferences via your web browser settings or our cookie consent pop-up.

3. How We Use Your Information

The information we collect is utilized for multiple functions:

• Service Provision: To deliver plumbing services, schedule jobs, and discuss your service plans
• Client Support: To address your queries and offer support
• Payment Handling: To carry out transactions and manage accounts
• Security: To maintain the integrity of our operations and safeguard against deceitful activities
• Promotional Communications: To send marketing materials and updates, provided you have granted permission
• Site Optimization: To study user interactions and augment our website's capabilities
• Regulatory Compliance: To observe relevant legal requirements and standards

4. Information Sharing and Disclosure

Your personal data is neither sold, exchanged, nor leased to external parties. However, we may disseminate your information under these conditions:

4.1 Service Providers

Information sharing may occur with reliable third-party service providers engaged in assisting us with payment processing, web hosting and management, email marketing, performance analytics, and customer support.

4.2 Compliance with Law

We may be compelled to share your details in compliance with legal obligations or during legal proceedings, court orders, in case of emergencies, or to investigate possible fraudulence or unlawful activities.

4.3 Corporate Changes

In instances of corporate restructuring such as mergers, acquisitions, or asset sales, your personal data may be part of the assets transferred.

5. Data Security

To protect your personal information from unauthorized access, alteration, or destruction, we have implemented suitable technological and organizational precautions. These include data encryption, secure servers, controlled access, consistent assessments, and training for our staff.

Nevertheless, we acknowledge that no method of online transmission or electronic storage is entirely infallible. Therefore, we cannot promise absolute protection of your data.

6. Data Retention

We retain your personal information for as long as needed to fulfill the purposes for which it was collected, or as mandated by law. Retention periods are as follows:

• Service records: 7 years (for tax/legal obligations)
• Communications for marketing: until opt-out or deletion request
• Website analysis: 26 months
• Support interactions: 3 years from the last communication
• Guarantee details: Corresponding to the warranty span

7. Your Rights and Preferences

You hold the right to request access to, rectify, erase your personal data (subject to legal constraints), data portability, opt out of marketing communications, and dictate your cookie preferences. To act on these rights, please contact us using the information provided below.

8. External Services

8.1 Google Analytics

For website analytics, we use Google Analytics. You may opt out by employing the Google Analytics Opt-out Browser Add-on.

8.2 Social Platforms

Our website contains links to social media platforms that maintain their own privacy policies.

8.3 Payment Processing

Transactions are managed by third parties who comply with PCI DSS standards.

9. Cross-border Data Transfers

You should be aware that your data may be transferred to and managed in countries other than United Kingdom, where we implement the appropriate safeguards in line with the prevailing privacy laws.

10. Children's Privacy

Our offerings are not designed for individuals under the age of 13, and we deliberately do not collect information from such individuals. If you suspect that we have unintentionally acquired data from a child, please get in touch with us immediately.

11. Policy Modifications

We reserve the right to update this Privacy Policy to align with changes in our practices or legal requirements. Any changes will be communicated to you by updating our policy on the website, either by email to registered users or by presenting a notification on our site. Continued engagement with our services after the effective date presupposes your acceptance of the amendments.

12. How to Reach Us

If you have inquiries about this Privacy Policy or our data handling procedures, contact us at:

13. Adherence to Google Ads Consent Policy

We ensure compliance with the consent policies of Google Ads. Changes to your cookie/tracking preferences can be made at any time using our cookie settings.