Refund Policy
Transparent and straightforward refund terms for your assurance
Overview
We at GentleCraftMarket recognize that plans can change and aim to offer equitable and open refund guidelines. This policy details the conditions when refunds for plumbing services may be granted.
Ensure you have read and comprehended this policy thoroughly prior to scheduling our services. When you book services with GentleCraftMarket, you consent to and accept the terms of this refund policy.
Standard Cancellation and Refund Schedule
More than 48 Hours Before Service
Eligible for: Complete refund minus administrative fees
Processing Time: 5-7 business days
Processing Fee: £25 for credit card transactions
Conditions: Cancellation must be requested through written communication such as email or a phone call
24-48 Hours Before Service
Eligible for: Half the deposit sum
Processing Time: 7-10 business days
Processing Fee: £15 is subtracted from the refund
Conditions: Must provide a justified reason; administrative fees apply
Less than 24 Hours Before Service
Eligible for: Deposit will not be refunded
Exception: Consideration for urgent, unforeseen circumstances is possible
Alternative: Credits for services may be provided at the management's discretion
Conditions: Supporting documents are required for emergency situations
Emergency Service Guarantee
Our Commitment to Emergency Response
For urgent plumbing requirements, we promise a 2-hour response time. Should we fail to meet this assurance:
- Discount: 20% off the cost for the emergency service visit
- Priority Scheduling: Your job will be given precedence for the next available slot
- Credit: A credit for future urgent services
Assessment of Emergency Services
Our rapid response includes:
- Instant deployment of certified plumbing professionals
- Round-the-clock availability for critical needs
- Quick evaluation of the plumbing emergency
- Provisional solutions to minimize further harm
- Detailed planning for subsequent repairs
Response Time: Emergency calls are evaluated and technicians dispatched within half an hour.
Refunds Due to Medical Emergencies
Instances of Emergencies
We are sympathetic to the occurrence of health crises. The following scenarios might qualify for special consideration:
- Sudden medical conditions or injuries necessitating hospitalization
- Passing of a close family member
- Unanticipated military responsibilities or deployment
- Summon to jury duty or a court order
- Natural catastrophes impacting property access
Necessary Documentation
To request a refund during emergencies, kindly submit:
- A medical statement or hospital records
- A death certificate when relevant
- Official military directives
- A court summons or notice for jury service
- Declarations of emergency or restrictions on access
Processing: Refunds due to emergencies will be handled within 3-5 business days once we receive the proper documents.