Terms & Conditions

1. Introduction

Welcome to GentleCraftMarket ("we," "our," or "us"). These Terms & Conditions ("Terms") oversee your interactions with our plumbing services and the website located at gentlecraftmarket.sbs (the "Service"), managed by GentleCraftMarket.

By scheduling a service or by utilizing our Service, you consent to comply with these Terms. Should you not concur with portions of these terms, then the Service remains inaccessible to you.

2. Service Overview

GentleCraftMarket offers an array of premium plumbing services, not limited to:

• Urgent plumbing repairs
• Bathroom and kitchen refurbishments
• Solutions for commercial plumbing needs
• Comprehensive plumbing projects from start to finish
• Regular maintenance and inspection services

Service availability is contingent on location specifics. We retain the authority to alter or cease services without advance notice.

3. Booking and Reservations

3.1 Booking Process

To secure a service, it is required for you to:

• Be no less than 18 years of age
• Supply truthful and full information
• Assent to these Terms & Conditions
• Allow entry to the premises at the agreed-upon times

3.2 Confirmation

A service appointment is confirmed solely through our dispatched written agreement. We hold the prerogative to decline service at our own volition.

3.3 Availability

Service provision is subjected to the availability of our technicians and accessibility of the site. We shall endeavor to accommodate your desired service times and dates within reason.

4. Payment Terms

4.1 Pricing

Prices are stated in £ and encompass all relevant taxes unless expressly indicated otherwise. Note that prices are subject to adjustment without prior notice.

4.2 Payment Schedule

• Immediate services: Payable upon conclusion
• Engagements surpassing £1,000: An upfront payment of 50% required at the time of reservation
• Remaining balance: Payable upon completion of the project
• Incidental charges (if any): Payable upon conclusion

4.3 Payment Methods

Payments through major credit cards, bank wire, and certified checks are accepted. Secure, encrypted procedures carry out payment processing.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• With a notice exceeding 48 hours before service: Entire reimbursement of the deposit
• Given a 24-48 hour notice prior to service: Half of the deposit returned
• Notice less than 24 hours before service: Deposit is non-refundable
• Cancellation of immediate service bookings: A £100 cancellation charge applies

5.2 Emergency Service Guarantee

We pledge a 2-hour response period for immediate service requirements. If unforeseen conditions hinder this commitment, we will:

• Offer a 20% reduction on the service charge
• Ensure prioritization for the earliest available slot

5.3 Project Delays

Delays emerging from unanticipated site conditions or material accessibility will prompt us to update schedules and communicate new timelines accordingly.

6. Safety and Site Conduct

6.1 Safety Requirements

All property possessors must:

• Guarantee clear and safe passage to areas of work
• Report any hazardous materials or circumstances
• Keep offspring and animals distant from work zones
• Adhere to instructions regarding safety from technicians

6.2 Site Preparation

It is the clientele's responsibility to ensure:

• Clearance of personal belongings from workspaces
• Sufficiency of working space
• Animals are secured during service operations
• Alerting neighbors about impending works

6.3 Conduct

It is imperative to maintain a safe environment for work. Service provision can be halted if site conditions are deemed hazardous to our technicians or to the property.

7. Liability and Insurance

7.1 Our Liability

Our responsibility will be limited to service fees paid by you. We are absolved of liability for:

• Plumbing issues existing prior to service
• Detriments initiated by concealed faults
• Resultant damages from service interruptions
• Complications stemming from improper maintenance

7.2 Insurance Coverage

We sustain inclusive liability insurance for our work and operations. All customers should possess personal property insurance.

7.3 Warranty

Workmanship warranties are provided per the agreement specifics of your service. Manufacturers' warranties apply to materials and fittings.

8. Modifications and Project Changes

We reserve the option to revise project designs based on actual site conditions, code mandates, or the availableness of materials. Prior to enactment, changes shall be conveyed and approved.

9. Force Majeure

We will not answer for delays, cancellations, or alternations instigated by factors beyond our control, including, but not limited to:

• Severe climatic transformations
• Natural calamities
• Enforcement of governmental decrees
• Disruptions of utility services
• Breaks in the supply chain for materials

10. Privacy and Data Protection

Your private information is managed in alignment with our Privacy Policy. Engaging with our services signifies consent to the accumulation and usage of your info as elaborated in the Privacy Policy.

11. Intellectual Property

The content on our web platform, which includes texts, graphics, emblems, and visuals, falls under the protection of copyright and trademark legislations. Reproduction, distribution, or derivative creation is not permissible without our explicit consent.

12. Governing Law

The applicable laws of United Kingdom dictate these Terms. Conflict resolution shall take place in courts within London, United Kingdom.

13. Changes to Terms

We maintain the authority to alter these Terms whenever necessary. Revisions will reflect on our website denoted by the newly revised date. The ongoing use of our services implies acceptance of the altered stipulations.

14. Contact Information

For inquiries regarding these Terms & Conditions, kindly get in touch with us at: